Privacy Policy
Last updated: 7 September 2026
Twofive Creative (ABN 82 941 390 196) (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website, submit an enquiry or engage with our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Your name
- Email address
- Phone number
- Business or company name
- Information submitted through our website forms
- Project details, briefs and other information you provide when communicating with us
When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser and device information, pages visited, referring website and general website usage information.
How We Use Your Information
We may use your information to:
- Respond to enquiries and communicate with you
- Provide quotes, proposals and information about our services
- Deliver photography, videography and other creative services
- Manage projects and client relationships
- Process invoices and maintain business records
- Operate, maintain and improve our website and services
- Understand how visitors interact with our website
- Meet legal, accounting and regulatory requirements
We do not sell or rent your personal information to third parties.
Website Hosting and Webflow
Our website is built and hosted using Webflow.
When you visit our website or submit information through a website form, certain information may be processed by Webflow as part of providing its website hosting, security, infrastructure and form functionality.
Webflow may process or store information using infrastructure located outside Australia. Information processed by Webflow is also subject to Webflow's own privacy practices.
Vimeo Embedded Videos
Our website uses Vimeo to host and display video content.
When you visit a page containing an embedded Vimeo video, Vimeo may receive certain technical information and information about your interaction with the embedded content.
Vimeo may also use cookies or similar technologies in connection with its services. Information collected by Vimeo is handled in accordance with Vimeo's own privacy practices.
Cookies and Similar Technologies
Our website and third-party services integrated into it may use cookies and similar technologies to provide website functionality, deliver embedded content and understand how the website is being used.
This may include technologies associated with Webflow and Vimeo.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some website features, including embedded video content.
Third-Party Services
We may use third-party providers to help operate our website and business, including website hosting, video hosting, email, cloud storage, accounting and other business services.
These providers may process personal information where necessary to provide their services to us.
Some providers may process or store information outside Australia. Where appropriate, we take reasonable steps to use reputable providers with appropriate privacy and security practices.
Photography and Videography
As part of our photography and videography services, we may capture, receive, store and process photographs, video, audio and other media containing identifiable individuals.
How this material is collected, stored, delivered or used may also be governed by our client agreements, project terms, releases or other arrangements relating to a particular project.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored through our website, email systems, cloud storage platforms and other systems used to operate our business.
While reasonable precautions are taken, no method of electronic transmission or storage can be guaranteed to be completely secure.
Retention of Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or where required by law.
When information is no longer reasonably required, we may securely delete or de-identify it.
Access and Correction
You may contact us to request access to personal information we hold about you or to request that information be corrected if it is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of external websites and recommend reviewing their privacy policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.
The latest version will be published on this website with the updated date shown above.
Contact
If you have questions about this Privacy Policy, how we handle personal information, or would like to make a privacy-related request, please contact:
Twofive Creative
ABN: 82 941 390 196
Brisbane, Queensland, Australia
Email: hello@twofive.com.au